1. What is Mobile Number Portability?
2. What are the benefits of Mobile Number Portability?
3. How can I Port my number to another Network?
4. What is a Donor operator?
5. What is a Recipient operator?
6. What are the documentary requirements for porting?
7. What information do I need to provide to initiate a port-in request?
8. What are the financial requirements of porting a number to Another Network?
9. Will I be required to change my SIM card?
10. Will there be any disruption of services during the porting process?
11. Will my Pre-paid balance be transferred to recipient network?
12. Will my Post-paid credit balance be transferred to recipient network?
13. What are my responsibilities as a customer if I want to port my number?
14. What are the reasons on which my donor Operator can reject my port request?
15. How long does it take for porting?
16. Can I withdraw/cancel my porting application after I have submitted it?
17. Can I continue using existing VAS services?
18. Can I port a previously ported number?
19. Can the new operator “lock me in” for a “minimum contract period” after porting the number?
20. Will I be allowed to port a connection I returned to the service provider a few months back?
21. What is an original range holder?
22. I have a Post Paid number; will I be able to port-in as a Pre-Paid number to the operator of my choice or Vice Versa?
23. I have recently bought a new number; will I be allowed to port this number to another operator?
24. Will I be able to transfer the ownership of my ported number to anyone?

Mobile Number Portability (MNP) enables customers to retain their mobile telephone numbers (including the three digit prefix) when changing from one mobile operator to another mobile operator. This means the customer has absolute freedom to choose whichever package & Network Service he likes best in Pakistan!

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• You will be able to take advantage of Any other Network's premium rates and attractive service offerings without even changing your mobile number.
• You will save the inconvenience of informing all your contacts as is faced in the current number change scenario.
• You will experience cost saving by avoiding the costs of stationary (letter heads and business cards) printing since you number will remain the same.

You can make an application to new Network ( in which he want to port) at its sales & customer service outlets and complete the required documentation. Recipient Network will then pass your information to the donor operator (your current service provider) for verification. Upon successful porting‚ Your Old network's Sim deactived & new SIm given to you by new Network will be Activated. You do not have to approach the donor operator to apply for termination of services or return the SIM card to the donor.

Note:- You may have to contact your donor operator to clear your outstanding dues.

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Your current mobile service provider from which you want to switch your number to New Network will be the donor operator.

The mobile service provider to which you want to switch while keeping your current number will be the recipient operator. e.g. If you want to switch your number to Netowk "B" from Network "A" Newtork "B" is recipient operator.

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You need to complete the following documentary requirements:

You need to provide the following information at the time of port request:

• Personal information (name and ID number) as recorded in the donor operators database;
• Last 12 digits of SIM card number (not required in case of INSTAPHONE)
• Mobile number(s) to be ported;
• Names of donor network operator
• At least one contact number to facilitate any contact during the porting process

You may be asked to provide some extra information e.g. address verification documents if you wish to avail Postpaid packages.

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A processing fee of *** (nonrefundable) is applicable at the time of port-in. For postpaid connection depository requirements will be governed as per the tariff and access level requirements

Due to the unique features offered by each operator you will have to change the SIM card if you wish to port.

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Your number will remain activated on the donor network during the porting process. However‚ there will be a temporary suspension period of one hour during which the recipient operator will activate the new SIM‚ donor operator will deactivate the old SIM and recipient operator will inform all operators to update their databases so that your port-in connection can receive calls from all operators in Pakistan & abroad. During this period all VAS services will remain functional till the time final deactivation from the donor network takes place except International Roaming.

• Reduce your credit limit to 60% of the original credit limit
• Require security deposit in case your number was running on waiver
• Upon receipt of port-out request immediately deactivate your International Roaming facility.

No‚ any existing credit at the time of porting will be lost. so, use it before port your number.

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No‚ any credit balance (advance payments) will have to be settled with the donor operator‚ no financial adjustment will be done between the recipient and the donor operator.

• You must make sure that no mobile number under your NIC on the donor network is in default. Otherwise your donor may reject your port request on reason of related defaulted accounts.
• You must make sure that you have not given a request for porting your number to any other operator at time of giving port-in request.
• You have to clear all your financial obligations at the donor’s end up to the time of making port-in request at the recipient’s network.
• You may have to bear certain costs and fulfill obligations associated with your donor operator before switching of the mobile number to recipient operator
• There may be an existing contract with the donor operator‚ which may require you to pay them an early cancellation fee or termination payment. It is recommended that you check these details with the donor operator before giving your porting request.
• Successful porting to recipient Network will not eliminate your liability to clear any net financial obligation with your donor operator
• Any unused prepaid balance will be NOT be transferred from the donor network to the recipient network.
• You must make sure that you have stayed on the donor (current) network for at least 60 days before submitting any port request.
• Your number must be in connected status at time of port-in request. Your Donor operator may not allow the number to be ported-out if your number is disconnected.

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Your donor operator may reject your port request based on following reasons:

• Number is not registered in your Name
• Number is not registered on your NIC/CNIC
• Number is not in connected status.
• Number has been terminated from the donor’s network.
• SIM card number that you have provided to the recipient does not match the one in Donor’s database.
• You have outstanding balance against your postpaid number.
• One or more numbers registered on your ID are in default (The number for which the services are in suspension with a net financial receivable).
• Number cannot be ported as it is bound by the some contract that you may have signed with the donor operator.
• Your connection is less than 60 days old.
• You have given request for change of MSISDN that is in process.
• You have given request for change of ownership that in process.
• Number requested for porting is in disputed and litigation is in progress (the matter is in a court of law in Pakistan).

Once acceptance is received from your donor operator‚ recipient network will be able to port your number with in matter of few hours to a few days.

Normally donor operators will be able to send acceptance‚ for prepaid numbers in about one day. Actual porting time may depend on the type of connection and any contractual or financial obligations you may have to fulfill toward your Donor operator.

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Yes‚ you can withdraw your port request anytime before your number has been terminated from the Donor network‚ by submitting a signed request on a prescribed form to the recipient operator along with your NIC copy.

All your existing services such as value added services provided by the donor mobile operator will be terminated at the time of porting. You need to choose from all available services provided by your recipient operator. International Voice Roaming services may be deactivated by the donor operator upon submission of request due to financial risk involved. It is advisable to initiate porting request after coming back from roaming.

Note: VAS services will be deactivated by the donor at the time of port and not at the time of submission of porting request by the customer. Any emails‚ Voice mails‚ SMS or MMS that are not retrieved from the donor network may be lost at the time of porting.

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Yes‚ you can further port your mobile telephone numbers to another new mobile operator after the expiry of the Minimum Subscription period (60 Days). What you have to do is to repeat the process of MNP application as mentioned above.

The recipient operator should explain clearly to you the terms and conditions of the new service‚ including any "minimum contract period"‚ before you decide to join the service. If there is a "minimum contract period"‚ you may have the option to leave the service during by paying an early termination fee to your operator as per the terms and conditions of your contract. For corporate accounts it is advised that they contact their KAMs (Key Account Managers) to checkup on the contractual obligations‚ before giving in a porting request.

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You are not entitled to port these numbers if you have already terminated the services as the ownership of these numbers has been returned to the original mobile range holder.

A range holder is the network operators which was originally allotted the mobile number pre-fix as per the licenses auctioned by PTA. For example 0300 & 0301 belong to the range holder Mobilink & 0345 belongs to Telenor Pakistan.

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Yes‚ you may port your post-paid number to the recipient network as a pre paid number or vice versa.

Yes‚ you will be allowed to port your number after expiry of the minimum subscription period (MSP) of 2 months. i.e. you will have to stay with your current operator for a minimum of 60 days before you can port your number to another operator.

No‚ according to the PTA regulations ownership of a ported number cannot be transferred.

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